Shipping Policy
Welcome to Ginger Brown Cafe & Bakehouse!
Thank you for choosing us. Before placing your order, please take a moment to review our shipping policy to ensure a smooth and satisfying experience.
Order Processing
We process orders daily to ensure your treats reach you fresh and on time.
Most products are delivered within 24 hours of placing the order.
Customized cakes and bulk orders may take longer to prepare and deliver. Any additional time required will be communicated when you place the order.
Delivery Areas & Timelines
Currently, we deliver to select locations in South Delhi and nearby areas.
Standard cakes can be delivered within 1 hour of placing the order.
We strive to honor the promised delivery window, ensuring your order reaches you as expected.
Designer cakes, due to their delicate structure and special handling needs, are delivered within a 3 to 5-hour time slot and transported carefully by car.
In some areas, express delivery may be available for an additional charge. Please check availability at the time of placing your order.
Shipping Charges
Shipping fees vary depending on your location and the size of your order. We’re happy to offer free shipping on orders that exceed the minimum value specified on our website. Be sure to check the current offer when placing your order!
Delivery Partner & Tracking
We’ve teamed up with trusted delivery partners to ensure your order reaches you safely and on schedule. Once your order is dispatched, we’ll share a tracking link so you can follow it every step of the way.
Handling & Quality Assurance
Every product is carefully packed to maintain its freshness and quality during transit. Our cakes and desserts are especially delicate, and we take extra care to ensure they arrive in perfect condition, just as if you picked them up fresh from our café.
Delivery Issues
If you’re not available at the time of delivery, our delivery partner will try to contact you to reschedule.
Please make sure your address and contact details are accurate at checkout. In case of a failed delivery due to incorrect information, additional charges may apply for re-delivery.
We do our best to stick to delivery timelines, but sometimes delays can happen due to weather, strikes, or courier issues beyond our control. We appreciate your patience and understanding in such situations.
Returns & Refunds
At Ginger Brown Cafe & Bakehouse, we take pride in delivering fresh, high-quality products. Because our items are perishable, we’re unable to accept returns.
However, if your order arrives damaged or you receive an incorrect item, please get in touch with us within 24 hours of delivery. Be sure to include clear photos of the issue to help us verify the problem.
Once verified, we’ll be happy to offer a refund or replacement—whichever works best for you.
Changes To Policy
We may update this policy from time to time. Any changes will be reflected right here on our website, so we encourage you to check back occasionally.
If you have any questions or need help, don’t hesitate to reach out to us at
📧 gingerbrowncafe@gmail.com
📞 9811111267
Ginger Brown Cafe & Bakehouse – Ensuring Freshness, Every Time!
Invite Ginger Brown to Celebrate Your Birthday!
Share your birthday with us, and we’ll make your special day even sweeter. Order a birthday treat and enjoy a little something extra, just for you! 🎉