Shipping Policy
Welcome to Ginger Brown Cafe & Bakehouse
Please read this Shipping Policy carefully before placing an order. By using our website and services, you agree to the terms outlined below.
Order Processing
Orders are processed daily.
Product will be delivered within 24 hrs .
Customized and bulk orders may require additional time, which will be communicated at the time of order placement.
Delivery Areas & Timelines
We currently deliver within select locations in South Delhi and nearby regions.
Basic cakes Cakes can be delivered within 1 hour.
We commit to delivering within the said time duration.
Designer Cakes are only delivered in 3-5 hour slots as they require special handling and transportation by car.
Express delivery options may be available for certain areas at an additional cost.
Shipping Charges
Standard delivery charges apply based on location and order size.
Free shipping may be available for orders exceeding a specified amount, as mentioned on the website.
Delivery Partner & Tracking
We partner with reliable delivery services to ensure safe and timely deliveries.
Handling & Quality Assurance
All products are packed securely to maintain freshness and quality.
Cakes and desserts are handled with special care to ensure they arrive in perfect condition.
Delivery Issues
If you are not available at the time of delivery, our team will attempt to contact you for rescheduling.
In case of delivery failure due to incorrect address details, re-delivery charges may apply.
Ginger Brown Cafe & Bakehouse is not responsible for delays caused by unforeseen circumstances such as weather conditions, strikes, or courier issues.
Returns & Refunds
Due to the perishable nature of our products, we do not accept returns.
If you receive a damaged or incorrect product, please contact us within 24 hours with supporting images for verification.
Refunds or replacements will be issued only for verified cases of damage or incorrect delivery.
Changes to Policy
We reserve the right to modify this shipping policy at any time. Any updates will be posted on our website.
For further assistance, please contact us at gingerbrowncafe@gmail.com / 9811111267.
Ginger Brown Cafe & Bakehouse – Ensuring Freshness, Every Time!